Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at theoneway001@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at theoneway001@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at theoneway001@gmail.com.

# Refund and Return Policy

Thank you for shopping at Vesper Nightly. Please read our policy carefully regarding international returns and refunds.

### 1. 7-Day Return Window
We offer a strict 7-day return policy. You have exactly 7 days from the calendar date your package was marked as "Delivered" by the courier tracking system to request a return or refund. Due to the health and safety nature of dietary supplements, any request made after this 7-day window will be automatically declined.

### 2. Return Conditions
To qualify for a refund, the supplement bottle must be completely unopened, with the original neck safety seal fully intact and undamaged. 

### 3. Shipping Costs
Customers are entirely responsible for paying their own return shipping costs to our designated international fulfillment warehouse. Shipping costs are non-refundable.

### 4. How to Request a Refund
To initiate a claim, email support@vespernightly.com within the 7-day window. Include your tracking link, order number, and clear photos showing that the bottle's safety seals are completely unbroken. If approved, your refund will be processed back to your original payment method within 7 business days.